About

The Email Actions section outlines the automated email notifications sent to users within our platform, ensuring clear and timely communication throughout various stages of engagement and transaction processes. This feature plays a pivotal role in maintaining transparency and building trust by keeping users informed about their activities and the status of their items or accounts.

Email Descriptions

This table provides a detailed overview of each email type, its trigger, the intended recipient, and a brief explanation of its content and purpose:

TypeTriggerUserExplanation
WelcomeConsigner signs up to your platformConsignerReceives a warm welcome to your platform with a demo video of how to get started
Item creationConsigner creates an ItemConsignerReceives an email confirming the creation and a reminder to drop off their items
Item acceptanceConsigner’s Item was acceptedConsignerReceives an email confirming the acceptance into consignment
Item declinedConsigner’s Item was declinedConsignerReceives an email with the reasoning of the decline
Item soldConsigner’s Item was soldConsignerReceives an email explaining the sale price, sale fee and the payout amount
Item withdrawal requestConsigner’s Item was requested to be withdrawnConsignerReceives an email confirming their Items are ready to be picked up at their location
Item withdrawal completeConsigner’s Item was successfully withdrawnConsignerReceives an email confirming their withdrawal was successful
Payout sentConsigner’s Payout was processedConsignerReceives an email confirming their funds are now available via Checkbook.io
Item exportUser requested for their Item data to be exportedBothReceives an email with a CSV containing their Item data
Order exportUser requested for their Order data to be exportedBothReceives an email with a CSV containing their Order data
Consigner disabledConsigner’s account was disabled by managementConsignerReceives an email informing of the disable and the next step to retrieve their Items (if any)