About
The Email Actions section outlines the automated email notifications sent to users within our platform, ensuring clear and timely communication throughout various stages of engagement and transaction processes. This feature plays a pivotal role in maintaining transparency and building trust by keeping users informed about their activities and the status of their items or accounts.
Email Descriptions
This table provides a detailed overview of each email type, its trigger, the intended recipient, and a brief explanation of its content and purpose:| Type | Trigger | User | Explanation |
|---|---|---|---|
| Welcome | Consigner signs up for your platform | Consigner | Receives a warm welcome to your platform with a demo video on how to get started |
| Item creation | Consigner creates an Item | Consigner | Receives an email confirming the creation and a reminder to drop off their items |
| Item acceptance | Consigner’s Item was accepted | Consigner | Receives an email confirming acceptance into consignment |
| Item declined | Consigner’s Item was declined | Consigner | Receives an email with the reasoning for the decline |
| Item sold | Consigner’s Item was sold | Consigner | Receives an email explaining the sale price, sale fee, and the payout amount |
| Item withdrawal request | Consigner’s Item was requested to be withdrawn | Consigner | Receives an email confirming their Items are ready to be picked up at their location |
| Item withdrawal complete | Consigner’s Item was successfully withdrawn | Consigner | Receives an email confirming their withdrawal was successful |
| Payout sent | Consigner’s Payout was processed | Consigner | Receives an email confirming their funds are now available via Checkbook.io |
| Item export | User requested that their Item data be exported | Both | Receives an email with a CSV containing their Item data |
| Order export | User requested that their Order data be exported | Both | Receives an email with a CSV containing their Order data |
| Consigner disabled | Consigner’s account was disabled by management | Consigner | Receives an email informing of the disablement and the next step to retrieve their Items (if any) |